Havenline AI — Terms of Service

Last updated: September 16, 2026

Havenline AI ("Havenline," "we," "us") provides AI-powered call-answering services to small service businesses ("Client," "you").

1. Service

Havenline answers calls on Client's behalf during after-hours periods or call overflow, following a script approved by Client, and provides call summaries via email, SMS, and/or a shared call log.

2. SMS Alerts

As part of the service, Havenline sends operational SMS alerts to the mobile number Client provides, notifying Client of call outcomes. Message frequency varies with call volume. Message and data rates may apply. Client may opt out of SMS alerts at any time by replying STOP, without affecting other aspects of the service.

3. Term and Billing

Service is month-to-month with no minimum term. The first month is provided free; billing begins in month two. Either party may cancel with notice as set out in the signed service agreement.

4. Client Responsibilities

Client is responsible for the accuracy of the script content it approves and for promptly updating Havenline of any changes to business information relevant to calls.

5. Limitation of Liability

Havenline is not liable for missed or misrouted calls arising from Client-approved script content, third-party telephony outages, or circumstances outside Havenline's reasonable control.

6. Contact

Questions about these terms: info@havenlineai.com